Stakeholders

Stakeholders Communication Channels and Frequency
Stakeholder Communication Channels Key Topics Frequency 2024 Summary
Customer

 

  • customer visits
  • conference calls
  • emails
  • project meetings
  • satisfaction surveys
  • observation cards

 

 

  • customer service
  • service quality

 

 

  • Irregular
  • At any time
  • Irregular
  • Annually
  • On an ad hoc basis

 

 

  • Long-term cooperation with customers across 10 wind farm projects.
  • In 2024, CTV vessel customer satisfaction score averaged 87.20.
  • A total of 1,062 observation cards collected.

 

Employee
  • Occupational Safety and Health Committee
  • labor-management meetings
  • welfare committee
  • employee counseling
  • observation cards
  • opinion/complaint mailboxes

 

  • Talent development and retention    
  • employee care    
  • friendly workplace

 

 

  • Quarterly
  • Irregular

 

 

  • Four committee meetings held for safety    
  • labor relations    
  • and welfare    
  • Monthly counseling sessions (twice a month)20 cases closed   
  • No complaint emails received

 

Supplier

 

  • New supplier evaluations
  • supplier assessments

 

 

  • Supplier management
  • product and service quality

 

 

  • Irregular
  • Annually

 

 

  • New suppliers must have ISO 9001; preference given to those certified in ISO 14000 or ISO 45001
  • Regular 2024 supplier evaluations averaged 80 points.

 

Shareholder

 

  • Annual general meeting
  • board meetings

 

  • Operational performance
  • Annually
  • Quarterly

 

  • AGM and quarterly board meetings held as per company law and charter
  • Extra meetings convened when necessary

 

Regulatory Authorities
  • Policies and seminars
  • official letters
  • participation in regulatory briefings and forums 

 

  • Innovation and development
  • legal compliance
  • corporate social responsibility

 

  • Irregular

 

  • Senior executives participate in offshore wind development forums on an ad hoc basis to exchange views with regulatory authorities and industry stakeholders.
  • Official communications from regulatory authorities regarding policy directives
  • Publication of sustainability reports and convening of shareholders’ meetings
  • Occupational safety and health
  • Employee care and well-being

 

Stakeholder Communication Channels

The Company’s stakeholders include government authorities and regulatory agencies, employees, shareholders and investors, customers, and suppliers. To strengthen communication with each stakeholder group, the following dedicated contact points are provided:
Customers and Suppliers:admin@dfo.com.tw 
Employees:Human Resources / hr@dfo.com.tw
Shareholders:Investor Relations / investors.relations@dfo.com.tw
Regulatory Authorities:admin@dfo.com.tw
 

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